Frequently Asked Questions
How often should I have my carpets cleaned?
Leading carpet manufactures recommend having your carpets cleaned every 12-18 months. Of course family size, inhabitable area and weather or not you have pets are factors to consider when determine how often you should have your carpets cleaned.
How much do you charge to clean carpets?
Pacific Mist charges a flat rate for each area cleaned rather than charging by the square foot.
Do you do same day service?
Yes we do same day service appointments however we recommend booking in advance to guarantee your spot.
Do you do evening and weekend appointments?
We understand that sometimes having a carpet cleaning appointment during regular business hours can be nearly impossible for some people. That is why Pacific Mist offers all of our customers the opportunity to book appointments outside of typical working hours and on weekends. there is no extra charge for this service.
How long will it take my carpet to dry?
Depending on the carpet type and level of solid embedded in your carpets, your carpets should be dry in 1-2 hours.
What forms of payment do you accept?
We accept all major credit cards, cash and for repeat customers cheques.
Can you guarantee that all stains will be removed?
Unfortunately we cannot guarantee that all stains will be removed. We use a carpet cleaning wand not a magic wand. Factors that influence our abiilty to remove stain are: type of staining material, time stain has been there and type of carpet finer. We can guarantee that our expert carpet cleaning technician will use every cleaning agent and technique possible to remove the stain. Simply put, if we cannot get it out nobody can.
Do I have to move all furniture out of a room to be cleaned?
No, many clients just have "traffic areas" cleaned which in many cases is all that is required. If the general layout of your room stays the same then obviously there won't be any kind of ground in soiling under items that requires our services. Any dust build up etc under furniture can be easily cleaned with a regular household vacuum.