This appointment was booked over the phone as was the estimate. The customer told me that she had read great things reviews about our company and decided to give us a try. The first thing that jumped out at me about this customer was that she was doing her due diligence before hiring a carpet cleaner. This usually occurs because of a bad experience with another carpet cleaning company.
I arrived 15 minutes early to make sure the unit could be accessible with our truck-mount. Everything was fine so I buzzed the home owner to let her know that we had arrived. We began the job as always with a walkthrough.
The first room was ordinary in so far as their was visible traffic lanes, a grey path, leading from the entry way to the bed and from the bed to the closet. The second room was a shocker! Our home owner is also a pet owner. Her dog, to shield him from embarrassment we shall call Fido, had gone number 2 at the enrty way of the door. The pet stain had happend sometime late last year. Of course the homeowner had tried to clean it up the best she could but the damage had already been done. I explained to the home owner that I could not guarantee that I would remove the stain since the accident had occurred so long ago.
The final step was extraction. We extracted with our Rotovac 360i and a heavy duty rinse agent (acidic) at a operating temperature of 230 degrees. As you can see by the pictures the job turned out wonderful. The homeowner was impressed and extremely happy that the dark pet stain was removed from the second bedroom. In fact, she was so happy that she left us a glowing review on Google Plus.