Generally speaking Pacific Mist Carpet Cleaning does not move furniture when we clean your carpets. All appointments are made in advance and customers can make their own arrangements to have furniture moved or re-arranged.

Pacific Mist Carpet Cleaning does have liability insurance; however by not moving furniture we reduce the risk of ever having to use it. Moving customers furniture on a routine basis increases our exposer to risk and furthers the chance that claim may made against us.

That being said, their are exceptions. If we are cleaning an elderly persons home and a couch or love seat needs to be moved we may do it. The same is true for people who are physically disabled. In those instances, the decision to move furniture for a customer rests entirely with our technicians and whether or not they feel comfortable moving the furniture without putting themselves, the customer or the furniture at risk for injury or damage.

by Ed Scott

Often customers ask me how long it will take their carpet to dry after being cleaned. I used too give customers a worst case scenario of between 3-6 hours for traffic areas and 2-4 hours in other areas.
However, now that Pacific Mist Carpet Cleaning has incorporated the Rotovac 360i into our cleaning arsenal I can tell customers with confidence that their carpet will be dry in 1-2 hours. We even advertise it on our website! This has been a major selling feature for us. Utilizing the Rotovac 360i is what separates us from other carpet cleaners in Vancouver.
That being said, the Rotovac 360i does have some disadvantages compared to regular wand cleaning. Using the Rotovac 360i slows production and can be cumbersome in tight spaces. It also leaves swirl patterns on the carpet that must be raked out.
However, we at Pacific Mist feel these negatives pale in comparison to the advantages it bring to us and our customers. The Rotovac 360i does a better job cleaning, produces quicker dry times and is physically less demanding for our employees to use compared to a regular wand. Our technicians have told us that carpet cleaning in Vancouver has become easier since Pacific Mist began using the Rotovac 360i.

by Ed Scott

 What does it mean to be punctual? Horace Mann, a 18th century American politician and education reformer, said that “Unfaithfulness in the keeping of an appointment is an act of clear dishonesty. You may as well borrow a person's money as his time.”

 This is true for carpet cleaning in Vancouver because time is money. It is as true for carpet cleaners as it is for customers. If I have a 10AM appointment I better be at the customers door at 9:59AM. 

 As a professional carpet cleaner, I am responsible for honouring my commitments. It is also my responsibility to account for all variables which may effect my ability to arrive on time. For carpet cleaners in Vancouver, traffic congestion and finding a customers address can be a monkey wrench for any carpet cleaner with multiple appointment across the city throughout the day.

 To avoid this, it is important for me to know where I am going and how to get there. I always look up a customers address before hand and have it saved in my iPad mini under google maps. I also listen to my local all traffic radio station while en route. They say an ounce of prevention is worth a pound of cure. Professional Carpet cleaners honor their commitments and don’t make excuses.

 The same is true for arriving early. I never will knock on a customers door too early. It would be selfish of me to impose what is convenient for me upon a customer without the proper consultation with the customer.

 Being a professional carpet cleaner in Vancouver entails providing top notch work and providing top notch customer service. Being punctual is a part of a providing the customer with a memorable experience which is always the goal for Pacific Mist Carpet Cleaning.


by Ed Scott